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Terms of Service

Effective Date: November 22, 2025

These Terms of Service ("Terms," "Agreement") govern your access to and use of laundry-labels.com (the "Website," "Service," or "Platform") operated by Mcculloch Pitts Limited ("Company," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you do not have permission to access the Service.

1. Acceptance of Terms

By creating an account, accessing, browsing, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. These Terms constitute a legally binding agreement between you and Mcculloch Pitts Limited.

If you are accessing or using the Service on behalf of a business or entity, you represent and warrant that you have the authority to bind that business or entity to these Terms, and your agreement to these Terms will be treated as the agreement of that business or entity.

2. Description of Service

The Service provides an artificial intelligence-powered platform for analyzing and interpreting laundry care symbols found on clothing labels. Users may upload photographs of laundry care labels, which are then processed through AI systems to identify and explain care instructions.

The Service is provided for informational purposes only. While we strive for accuracy, interpretations provided by the Service should not be considered as professional advice or a substitute for reviewing the actual care label on your garments.

3. User Eligibility

The Service is intended for users who are at least 13 years of age. By using the Service, you represent and warrant that:

  • You are at least 13 years of age
  • You have the legal capacity to enter into these Terms
  • You are not barred from using the Service under applicable law
  • You will comply with these Terms and all applicable local, state, national, and international laws and regulations

4. Permitted Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal, non-commercial use. You may use the Service to:

  • Upload photographs of laundry care labels for analysis
  • Receive AI-generated interpretations of laundry symbols
  • Access and view analysis results
  • Navigate and interact with the Website's features

5. Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

  • Using the Service for any illegal purpose or in violation of any local, state, national, or international law
  • Uploading content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
  • Uploading images containing copyrighted material without proper authorization
  • Impersonating any person or entity or falsely stating or misrepresenting your affiliation with any person or entity
  • Interfering with or disrupting the Service or servers or networks connected to the Service
  • Attempting to gain unauthorized access to any portion of the Service or any systems or networks
  • Using any automated system, including "robots," "spiders," or "offline readers," to access the Service in a manner that sends more request messages to our servers than a human could reasonably produce in the same period
  • Transmitting any viruses, worms, defects, Trojan horses, or other items of a destructive nature
  • Collecting or harvesting any personally identifiable information from the Service
  • Using the Service in any manner that could disable, overburden, damage, or impair it
  • Reverse engineering, decompiling, disassembling, or otherwise attempting to derive source code from the Service
  • Removing, altering, or obscuring any proprietary notices on the Service
  • Reselling, redistributing, or providing access to the Service to third parties without our express written permission

6. User Content

6.1 Uploaded Images

When you upload images to the Service, you retain all ownership rights to your content. However, you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, process, and display such content solely for the purpose of providing and improving the Service.

6.2 Content Removal

Uploaded images are automatically deleted from our servers immediately after processing. We do not retain uploaded images beyond the time necessary to complete the analysis.

6.3 Content Responsibility

You are solely responsible for the content you upload. You represent and warrant that you have all necessary rights to upload such content and that such content does not violate any third-party rights or applicable laws.

7. Intellectual Property Rights

7.1 Service Ownership

The Service and all materials therein, including but not limited to software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, and music ("Company Content"), and all intellectual property rights related thereto, are the exclusive property of Mcculloch Pitts Limited and its licensors.

7.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Company Content solely in connection with your permitted use of the Service. This license does not include any right to:

  • Resell or make commercial use of the Service or Company Content
  • Distribute, publicly perform, or publicly display any Company Content
  • Modify or otherwise make derivative works of the Service or Company Content
  • Use any data mining, robots, or similar data gathering or extraction methods

7.3 Trademarks

"laundry-labels.com," the Company logo, and any other product or service names, logos, or slogans that may appear on the Service are trademarks of Mcculloch Pitts Limited and may not be copied, imitated, or used without our prior written permission.

8. Disclaimers and Limitations

8.1 "As Is" Service

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

8.2 No Guarantee of Accuracy

We do not warrant that:

  • The AI-generated interpretations of laundry symbols will be accurate, complete, or error-free
  • The Service will meet your specific requirements or expectations
  • The Service will be uninterrupted, timely, secure, or error-free
  • Any errors or defects in the Service will be corrected
  • The Service will be free from viruses or other harmful components

8.3 Use at Your Own Risk

IMPORTANT NOTICE:

The interpretations provided by our Service are generated by artificial intelligence and should be used as guidance only. Always verify care instructions against the original label on your garment. We are not responsible for any damage to garments resulting from following the Service's interpretations. Use your best judgment when caring for valuable or delicate items.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MCCULLOCH PITTS LIMITED, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, data, or business opportunities
  • Damage to or destruction of property, including garments
  • Service interruptions or delays
  • Errors or inaccuracies in AI-generated content
  • Any other damages arising from your use of or inability to use the Service

THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

10. Indemnification

You agree to indemnify, defend, and hold harmless Mcculloch Pitts Limited, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

  • Your use of or inability to use the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your uploaded content
  • Any damage to garments resulting from following the Service's care instructions

11. Third-Party Services and Links

The Service utilizes third-party services, including:

  • Google Gemini AI: For image analysis and symbol interpretation
  • Anthropic Claude: For image analysis and symbol interpretation
  • OpenAI GPT: For image analysis and symbol interpretation
  • Google Analytics: For usage analytics and service improvement
  • Google AdSense: For displaying advertisements

Your use of these third-party services is subject to their respective terms of service and privacy policies. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services.

The Service may contain links to third-party websites. These links are provided for your convenience only. We do not endorse or assume any responsibility for any third-party sites, information, materials, products, or services.

12. Advertising

The Service displays third-party advertisements via Google AdSense. These advertisements are selected and served by Google based on various factors including page content and user information.

Advertisers may use cookies and other technologies to collect information about your visits to this and other websites in order to provide relevant advertisements. We do not control these technologies or the data that advertisers may collect.

13. Modifications to Service

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice, for any reason. We may also impose limits on certain features or restrict access to parts or all of the Service without notice or liability.

We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

14. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms.

Upon termination, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

15. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

By continuing to access or use our Service after revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the Service.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

16.2 Dispute Resolution

Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Mcculloch Pitts Limited regarding the use of the Service and supersede all prior agreements and understandings.

17.2 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

17.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

17.4 Assignment

You may not assign or transfer these Terms or any rights granted hereunder without our prior written consent. We may assign these Terms without restriction.

18. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Mcculloch Pitts Limited

Email: info@mccullochpitts.com

Website: mccullochpitts.com

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